FAQ
Q: How long is your company's manufacturing and export experience?
A: Yutai Jinyuan Machinery has 30 years of experience in grain processing equipment manufacturing and is one of China's leading rice milling machinery manufacturers. Our equipment has been exported to over 50 countries across Southeast Asia, Africa, South America, and the Middle East. We have established long-term partnerships with over 100 grain processing companies and hold multiple international certifications, including ISO9001 and CE.
Q: Can you provide a complete rice processing line?
A: Yes, we offer a complete range of processing equipment, from rice cleaning, stone removal, hulling, rice-rough separation, whitening, polishing, color sorting, and packaging. We cover production capacities ranging from 5 to 100 tons per day and support both single-machine purchases and complete turnkey plant projects.
Q: Can we customize our equipment to suit different national standards or rice varieties?
A: Yes. We offer OEM/ODM customization services, allowing us to tailor equipment to meet our customers' local requirements for rice variety, production capacity, voltage standard, language interface, and other requirements to ensure optimal compatibility.
Q: Do you offer wholesale pricing and long-term partnership discounts?
A: We primarily serve wholesale customers, offering tiered wholesale pricing and long-term partnership discounts. We also support discounts for complete line purchases and brand OEM partnerships.
Q: What is the typical delivery time?
A: The production lead time for standard equipment is approximately 30 days; for complete production lines or customized solutions, it's typically 45-60 days. We will schedule production and shipment in advance based on order size and shipping method to ensure reliable delivery.
Q: What payment methods do you accept?
A: We support a variety of international payment methods, including T/T wire transfers and L/C letters of credit. Specific payment terms are flexibly negotiated based on the order amount and customer needs.
Q: Do you provide overseas installation and commissioning services?
A: Yes, we have a team of experienced overseas engineers who can provide the following services:
Factory layout design drawings
On-site installation and commissioning
Operational training and guidance
Long-term technical support and equipment upgrade recommendations
Q: What is the equipment warranty period? What is the after-sales service like?
A: All equipment comes with a 12-24 month warranty and lifetime technical support. We maintain a sufficient inventory of consumable parts to ensure rapid access to spare parts and after-sales service for our global customers.
Q: How is the equipment packaged and shipped?
A: The equipment is packed in reinforced international standard wooden crates, suitable for long-distance sea and land transport. We provide a variety of transportation methods such as FOB, CIF, DAP, etc., and can arrange door-to-door service according to customer needs.